Customer Service professionals need to know a whole lot more about the various ways of delivering services to the customers. It is no longer sufficient just to know the basics.
There have been so many changes in customer expectations and with service delivery, in this must attend for any organization training seminar, you will learn how to find and use the right information to understand what your customers want and what will delight them. When you know what drives loyalty, the key to success is in rigorously providing what they want and looking for any changes in needs and expectations. You will learn advanced tools and techniques to grow and nurture your customer base using the best advertising of all – word of mouth.
This Training workshop will include Identifying and understanding the elements of a customer relationship strategy, Evaluate customers’ needs and the triggers and motivators that are important, Understand how to manage customer data and analyse it, Plan a customer service programme to ensure customer retention and loyalty, Deliver consistent service and measure and demonstrate its success
This training will include:
Impact to you and your Organization:
Who should Attend
Compressed Program Outline
MODULE 1: MANAGING CUSTOMERS
Customer Management At The Very Heart Of Your Business
Developing A Data-Led Strategy
Customer Relationship Management
Measuring And Monitoring Customer Satisfaction
Excellence In Customer Management
MODULE 2: CONFLICT RESOLUTION
What Is Conflict?
Types Of Conflict
Impact Of Conflict
Strategic Customer Relations for Competitive Advantage
Excelling in Customer Service and Conflict Resolution
Also available for 2 to 3 day durations as well as 10 to 30-day training durations In-House and Live online
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