Pioneers in Global Leadership and Quality Management 

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Also available for 2 to 3 day durations as well as 10 to 30-day training durations In-House and Live online


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To manage an office effectively you need to first manage yourself, and then manage your time, tasks, and others in order to achieve maximum success. This highly interactive, Advanced Office Management & Effective Administration Skills training seminar will help you to develop and refine the skills needed to excel as an Office Manager, Administrator or Executive Secretary. It will explore in depth the interpersonal and behavioral skills necessary to ensure you are well prepared for the challenges of working with a variety of management styles. You will also learn how to stay in control whilst dealing with conflicting priorities.

Becoming more effective as an Office manager will definitely make your job easier and make you more valuable in the eyes of your managers and the company stakeholders. Office Managers need to be expert multi-taskers – even if you’re doing more than four things at once, that’s probably still not enough! You need to be indispensable – to know exactly who to call to fix that pesky problem your boss has. And to be truly indispensable you need to be organized, be an excellent communicator, and be able to deal with whatever challenging situation your working life presents you with.

This training will include:

  • Effective communication and interpersonal skills
  • The importance of time management and streamlining work flow
  • Developing the skills to successfully build relationships and to network effectively
  • Building personal resilience and an ability to handle stress in a challenging work environment
  • Using techniques to help you think creatively, solve problems, plan, and make decisions
  • ​Best practices for managing your daily responsibilities to achieve maximum output and success.
  • Best practices for streamlining your workflow and office environment.
  • Best practices for communicating effectively and assertively at all levels.
  • Best practices for releasing your personal potential, increasing self-discipline & self-awareness.
  • Best practices for creative thinking, problem solving, planning, and decision makin


Impact to you and your Organization:

  • Prioritise and cope with multiple tasks without missing deadlines
  • Manage their thoughts and feelings to improve self-confidence and self-empowerment
  • Communicate effectively and assertively at all levels and in all situations
  • Manage paperwork, diaries, meetings, presentations, and phones more effectively
  • Develop the skills necessary to plan, make effective decisions and solve problems, and handle pressure
  • Understand how to manage challenging behaviours
  • Apply assertiveness to be more effective in the workplace


Added Personal Benefits

  • A more proactive outlook
  • Increased creativity and productivity
  • Motivation and customer focus
  • Reduced absenteeism through an ability to manage and reduce stress
  • Increased self-awareness and interpersonal skills
  • Better time management


Who should Attend
From UN Agencies, Governments, Foreign Ministries, Foreign Missions, International Organizations, Major Corporations, Trade Unions, Political Parties and NGOs

This training Seminar is suitable for a wide range of HR professionals but will greatly benefit:

  • Office Managers
  • Team Leaders
  • Administrators
  • Supervisors
  • Secretaries
  • Support Staff
  • PA’s


Compressed  Key Topics (Please contact us for a full Program Outline)

Taking Control of Your Work Life
Essential Administrative Skills

​Vital Communication Skills

Developing as a Professionals

Self-Empowerment and Self-Managements

Advanced Office Management & Effective Administration Skills

Administration and Office Management Best Practices

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DATES AND VENUES