Pioneers in Global Leadership and Quality Management 

Customer Service Training and Development


Customer service. A Strategic tool that cant be ignored!!!

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In this category we provide specialized trainings that are designed to allow participants to acquire a high proficiency in client management and customer support areas. Your passion for excellent Customer Service, Conflict resolution and maintaining a happy clientele is important to the existence of your organization and these skills will deliver the niche that will help you be notches above your competition. 

These highly interactive training courses with varying durations are facilitated by industry experts with years of practical experience, who will deliver their skills to the training room with a blend of theory and practice in a professional learning environment, using real case studies, practical applications, and applicable tools.​

GET IN TOUCH WITH US AND LET US HELP YOU WITH ALL YOUR INFORMATION NEEDS REGARDING THESE PROGRAMS 

​​​CUSTOMER SERVICE MANAGEMENT


​​Excelling In Customer Service And Conflict Resolution

Achieving Excellence in Customer Service

Advanced Customer Relations Management

Building an Award Winning Customer Service Culture

Building and implementing a Customer Complaint System

Client Management Strategies for Retention & Growth 

Customer Focused Management

Customer Profiling Techniques & Procedures

Customer Service Mindset and Complaint Handling Skills

Measuring and Managing Customer Satisfaction: ISO 9001 and Beyond

Performance Metric System for Customer Service
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PUBLIC SECTOR PERFORMANCE MANAGEMENT

Customer Service in the Public Sector

​​VENUES

  • Sandton, Johannesburg - RSA
  • OR - Tambo Airport, Johannesburg -RSA
  • Capetown - RSA
  • Nairobi - Kenya
  • Dubai - UAE
  • Kumasi - Ghana
  • Livingstone - Zambia


Call Us on

+27 11 202 5046

email: corporate@acaeglobal.com