Pioneers in Global Leadership and Quality Management 

Competency-Based Interview Management

Leading the Highest Standard in Interviewing

Despite the various advancements in human psychology and assessment of talent and competence, such as psychometrics and multi-rater evaluation, interviews remain the preferred method for ‘getting to know’ a candidate. Having said that, most interviews fail to achieve their intended level of reliability due to poor pre-interview preparation, improper questioning or the infamous reliance on first impressions and gut feelings.

 This Training is designed to mitigate all the common mistakes untrained interviewers commit when meeting with job candidates. The Training aims at highlighting why interviews have a high impact on hiring decisions and the steps that can be put in place to increase their reliability while ensuring legally defensible levels of fairness and consistency.​

KEY HIGHLIGHTS:

  • The interview as a method of selection
  • Types of selection interviews
  • Competency-Based Interviews (CBI)
  • Structure of a CBI
  • Post interview steps


TRAINING OBJECTIVES
By the end of the Training, participants will be able to:

  • Define the importance of interviewing as a method of selection, brainstorm common mistakes untrained interviewers commit and define ways to overcome them
  • List main types of selection interviews and when and how to use each
  • Design a competency-based interview guide using competencies and values and use it to collect ‘code-able’ data from interviewees
  • Conduct a probing interview designed to uncover behavioral characteristics of applicants
  • Use data collected from interviews to complete a gap analysis and decide on the most suitable candidate


WHO SHOULD ATTEND

This Training is targeted at anyone involved in assessing candidates prior to hiring. It is of particular benefit to

  • line managers involved in interviewing candidates for vacancies in their respective functions.  
  • Professionals in human resources, especially those working within the functions of recruitment, selection and workforce planning


​Compressed Program Outline

The interview as a method of selection

Types of selection interviews

Competency-Based Interviews (CBI)

Structure of a CBI

Post interview steps



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Also available for 2 to 3 day durations as well as 10 to 30-day training durations In-House and Live online


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