Customer Service in the Public Sector
Providing Quality Customer Service in the Public Sector
Government agencies at every level can gain unimaginable benefits by putting the needs and wants of citizens first. As consumer expectations are increasing with ever increasing technological advances such as smartphones and apps, New frontiers of convenience, speed, and transparency are opening for private sector customers. At the same time, tightening government budgets are making it difficult for the public sector to deliver services with similarly high quality to that of the Private Sector. it’s perhaps no surprise that interactions with government agencies frustrates and continue to disappoint its citizens making them to prefare private sector thereby taking the much needed income from government institutions. Resulting in cash insolvency and government bailouts which further results in more stress to citizens
This training course is designed to provide public sector officials with the much needed communication skills, negotiation strategies, and public-sector customer service best practices they require to significantly improve customer service while lowering costs and increasing employee satisfaction. Public sector Delegates will walk away from this programme with the ability to measure customer satisfaction and apply the design elements necessary to structure their organisations and departments in a customer-centric manner to respond effectively as customer service needs and conditions change.
Key Highlights
Training Objectives
By the end of the course, participants will be able to:
Benefits to the Organization
Who Should Attend
This training course is suitable to a wide range of professionals but will greatly benefit
Compressed Program Outline ( Please Contact us for a Detailed Program Outline)
Improving Customer Service Communication and Interpersonal Skills Development
Building a Public-Sector Customer-Centric Organization
Harnessing the Power of Social Media to Improve Customer Service
Measuring and Monitoring Public Sector Customer Service Satisfaction
Achieving Public Sector Customer Service Excellence
Pioneers in Global Leadership and Quality Management
Also available for 2 to 3 day durations as well as 10 to 30-day training durations In-House and Live online
Reach us today via email, WhatsApp, our website Chat system below or Simply leave us a Message on the Chat system and we'll get back to you.
DATES AND VENUES
Out of Safety for all our Clients, All our Courses are available for Live Online Training
+27 72 723 8604
+27 67 724 6447
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