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Also available for 2 to 3 day durations as well as 10 to 30-day training durations In-House and Live online


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Client Management Strategies for Retention & Growth 

How to Drive Profitability in the Social Age


This critical Training centres around putting the client first in everything you do. The Training stresses the importance of having highly engaged employees and applying best marketing and business development practices in todays’  highly competitive and dynamic marketplace where Clients expect their suppliers to also play the role of trusted product or service advisers.

Retaining clients is smart business. It has been estimated that it costs five times more to get a new customer than to retain an existing one making it highly critical and  essentially important that your organization develops and maintains a client management strategy for retention & growth.

This Customer Service training will also introduce you to existing successful Client Management Models


Key Highlights

  • An Effective Client Management Model
  • How to retain clients?
  • Steps Necessary to Retain Your Clients
  • What to do (and what not to do) when a client leaves?
  • Cross-cultural Communication and Why it matters


Training Objectives

By the end of the course, participants will be able to:

  • Describe the Client Management Model
  • Discuss the Reasons for Clients Leaving
  • Apply Continual Improvement Strategies to increase Customer Retention
  • Differentiate between the Ways to Best Influence Others
  • Design a Strategy for Client Retention and Growth


Benefits to Organization

  • Developing a culture of client orientation
  • Growth of client satisfaction and loyalty
  • Promotion of growth
  • Staff who understand the importance and value of reviewing the client base
  • An increased commitment to innovation and continual improvement


Who Should Attend

This training course is suitable to a wide range of professionals but will greatly benefit

  • Any Manager responsible for Client Management and/or Customer Retention
  • Project Managers and Engineers
  • Anyone working in Customer Service type roles
  • Marketing and Sales Staff
  • Internal Consultants (Marketing, Finance, IT, HR, Strategy)
  • Senior Managers needed to develop their skills in Client Management and Communication


Compressed Program Outline ( Please Contact us for a Detailed Program Outline)

The Challenges Faced in Managing Clients
Understanding and Retaining Your Clients
The Psychology of Influence
Communication Skills Using the Power of Psychology
The Importance of Continuous Improvement and Innovation for Client Retention