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Measuring and Managing Customer Satisfaction:
ISO 9001 and Beyond
Quality is something every company strives for and is often times very difficult to achieve. ISO 9001 standards helps an organisation give its customers the confidence that they are buying their products from a company that makes quality and customer service a high priority. The focus of this Customer Service training course on Measuring and Managing Customer Satisfaction is to provide delegates with an understanding of the key terms, definitions, and requirements of ISO 9001 and how the standard can help their organisations increase customer satisfaction.
Delegates will learn effective customer-centric strategies and best practices to provide world-class customer service. This Customer Service training course on Measuring and Managing Customer Satisfaction gives customer service professionals the communication skills and best practices they require to develop a customer-centric organisation. Providing excellent customer service helps differentiate your brand and makes it easier to stand out in a crowded marketplace.
By the end of the course, participants will be able to:
Who Should Attend
Whether you are a seasoned quality management professional, or just looking to learn more about ISO 9001, this Customer Service training course on Measuring and Managing Customer Satisfaction will be beneficial. This training course is suitable to a wide range of professionals, but will greatly benefit:
Compressed Program Outline ( Please Contact us for a Detailed Program Outline
Building a ISO 9001 Customer-Focused Communication Process
Principles of ISO 9001 and Total Quality Management “TQM”
Customer Service Satisfaction Requirements
Customer Service Recovery Strategies
Implementing an ISO 9001 System
DATES AND VENUES
also available for 10 day training courses and 2 to 3 days In-House
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