Building an A Winning Customer Service Culture
Providing a Quality Service
Peter Drucker, the father of modern management, said it best: “The result of any business is a satisfied (external) customer”. Drucker and other influential business thinkers clearly showed us where to direct our efforts.
It is by building a customer-centric culture first that an organization will develop the products, processes and services customers want, which will in turn result in a successful world-class organization. By taking inspiration from the most innovative companies and customer service gurus of modern times,
This course will show you how to create this coveted ‘award winning’ service culture that will surely position your organization for excellent delivery of products and or services.
By the end of the course, participants will be able to:
Who Should Attend
This course is designed to help people of authority such as managers, supervisors and all decision-makers, at all levels of the organization, create a customer focused atmosphere in line with the scope of their responsibilities.
Whether you are concerned with the external or the internal customer, this course is for you. Whether you work for, own or manage a private for profit organization, a non-profit government services institution or anything in between, this course is for you.
Compressed Program Outline ( Please Contact us for a Detailed Program Outline
The case for service excellence
Understanding corporate culture
Areas to tackle and actions to take
Ron Kaufman’s “Superior Service in Action”
Managing massive culture change
Measuring success of service culture implementation
Out of Safety for all our Clients, All our Courses are available for Live Online Training
DATES AND VENUES
Also available for 2 to 3 day durations as well as 10 to 30-day training durations In-House and Live online
Reach us today via email, WhatsApp, our website Chat system below or Simply leave us a Message on the Chat system and we'll get back to you.
Pioneers in Global Leadership and Quality Management
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