Achieving Excellence in Customer Service
Providing a Quality Service
This Customer Service training is aimed at those organisations who are looking to improve their customer focus and develop their customer culture by working towards the Customer Service Excellence Standard. The Course focuses on developing a culture of customer service excellence and provides participants with a roadmap for examining and improving the service they provide at both the individual and organisational level. Competencies achieved will include critical skills in the areas of professionalism, communication effectiveness, service recovery techniques, and stress management principles, negotiation strategies, and customer service best practices they require to take their organisation from good to great.
By providing excellent customer service, you can offset the effect of higher prices by offering a better customer experience. Employees who are properly trained and demonstrate professional customer service skills, can significantly improve customer satisfaction and brand loyalty. This helps the business retain customers and improve profits. It costs less to retain loyal customers than to acquire new ones.
By the end of the course, participants will be able to:
Who Should Attend
This training course is suitable to a wide range of professionals but will greatly benefit
Compressed Program Outline ( Please Contact us for a Detailed Program Outline
Enhancing Your Customer Service Communication Skills
Building the Foundation for Achieving Customer Service Excellence
Service Recovery: Handling Complaints and Upset Customers
Principles of Persuasion and Professional Negotiation Strategies
Focusing on Customer Service Excellence and Continuous Improvement
Also available for 2 to 3 day durations as well as 10 to 30-day training durations In-House and Live online
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DATES AND VENUES
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