Companies undertake fact-finding investigations, when allegations or incidents arise, to determine not only what happened but to assess employee credibility. Deciding whether to involve law enforcement or retain the investigation as an administrative investigation is the first decision to make. Any sense of natural justice will expect employers to show that they have undertaken a fair and thorough investigation of complaints. Investigations can be time-consuming and complicated, and an organisation may be reluctant to divert resources, but the existence of independent investigators ensures that allegations of inappropriate behaviour, misconduct, poor performance and grievances are fairly and transparently investigated without suggestions of intimidation, ‘closing ranks’ or possible bias.

This best practice training is designed to develop good practice and will explore the key stages of the process and practice skills and approach required, it is a recommended course for all those tasked with the responsibility of conducting investigations.​


By the end of this training, participants will be able to:

  • Develop a thorough investigation plan
  • Deal with issues around interviews, including confidentiality, anonymity and the presence of third parties
  • Prepare for and conduct investigatory interviews
  • Evaluate evidence objectively
  • Compile a report and conduct an internal investigation 


  • The role and function of the independent investigator
  • Acknowledging personal limitations and reservations and identify tactics to deal with them
  • The focus for the investigator
  • The importance of highlighting impartiality throughout the process
  • Recognising some of the common problems and difficult personalities


This training is suitable to a wide range of professionals but will greatly benefit :

  • Employee Relations Specialists
  • Negotiation and Mediation Specialists
  • Nominees / Volunteers for the Role
  • Occupational Health Staff
  • HR Generalists
  • Line managers responsible for managing/conducting investigations
  • Employee representatives


​The World Bank’s New Procurement Framework
The World Bank Project Procurement Strategy for Development (PPSD)
Developing the Borrower’s Procurement Plan
Competitive Bidding under the New Procurement Framework
Running an Effective Procurement for a World Bank Aided Project

Kindly cntact us for a detailed program flyer


also available for 10 day training courses and 2 to 3 days In-House 

email us, ​​​​​​Chat with us, on WhatsApp or Chat system below or ​Simply leave us a Message on the Chat system and we'll get back to you

20 – 24 January 2020
The Capital Hotel, Sandton City,
South Africa

23 – 27 March 2020

Laico Regency Hotel
Uhuru Hwy, Nairobi, Kenya

11 – 15 May 2020

The Golden Tulip Hotel, Al Bashar, Dubai,
United Arab Emirates​

20 – 24 July 2020

​​The Capital Hotel, Sandton City,
South Africa

21 – 25 September 2020

The Premier Cape Manor Hotel,
Waterfront, Cape Town, South Africa

23 – 27 November 2020

The Capital Hotel, Sandton City,
South Africa

Pioneers in Global Leadership and Quality Management 

Mastering Fact-Finding and Investigation

Building Internal Capacity to Effectively Deal with Workplace Complaints