Pioneers in Global Leadership and Quality Management 


About this training
Complement your technical and managerial know-how with skills in diplomatic protocol to support your high-level engagements. Explore international courtesy rules, formal communication norms, and ceremonial practices to follow in official functions and occasions, all with an emphasis on practical application to the UN context, International Corporations, Embassies, Governments and Inter Government Corporations. Obtain practical insights into subtle interactions that will improve your operational effectiveness in a wide range of settings. Participants will be challenged by the course faculty with a realistic diplomatic scenario, during which they will have to apply their learning and skills.

Impact to you and your Organization:

  • Describe the general principles of diplomacy and protocol/etiquette as well as the current trends in such arena;
  • Identify basic principles and best practices for organising visits and associated events, by considering simple but fundamental details as well as practical aspects of social occasions (invitations, attendance, and seating plans);
  • Recognize the elements which make an event and its venue a success or a failure;
  • Explain the principles of protocol and etiquette within the UN family;
  • Develop excellent networking and contact-making skills.


Who should Attend
From UN Agencies, Governments, Foreign Ministries, Foreign Missions, International Organizations, Major Corporations, Trade Unions, Political Parties and NGOs

  • Government officials
  • Practicing diplomats,
  • Civil servants, and those who wish to refresh or expand their knowledge of protocol,
  • Protocol officers, PR consultants, Meeting and special events planners
  • Corporate executives and managers,
  • International and regional organizations staff,
  • NGO staff, Administrative professionals,
  • Those who wish to improve their understanding of international protocol and those whose profession requires communicating and socializing in the global marketplace.


Compressed Key Topics (Kindly contact us for a full program Outline)

What Diplomacy is All About

Organising Visits

Diplomatic Entertaining

Protocol and Etiquette in the UN Family

Networking and Contact-making:


Amongst a wide range of valuable topics, the following will be prioritized:

  • Historic evolution of diplomatic protocol
  • Vienna Convention (key provisions and basic principles)
  • changes in diplomacy
  • practical differences between multilateral and bilateral diplomacy
  • Basic principles of organizing visits and associated events
  • devising a good programme
  • invitations
  • seating plans
  • speeches and statements – striking the right tone
  • Basic principles and objectives of diplomatic entertaining;
  • Organising an official lunch/dinner/reception
  • formality – dress and ‘tone’
  • placement for lunches/dinners.
  • Principles of protocol and etiquette within the UN family;
  • different organizational cultures and practice; areas of improvement.
  • Formal vs. informal
  • techniques to be friendly, authoritative and positive
  • thank you and follow-up letters
  • when/how to copy people in letters/emails 
  • getting the right ‘style/tone’
  • adding value by bringing people together



10 – 14 February 2020
The Capital Hotel, Sandton City,
South Africa


13 – 17 April 2020

​The Premier Cape Manor Hotel,

Waterfront, Cape Town,South Africa

22 – 26 June 2020

​Laico Regency Hotel
Uhuru Hwy, Nairobi, Kenya​

24 – 28 August 2020

The Capital Hotel, Sandton City,
South Africa


12 – 16 October 2020

The Capital Hotel, Sandton City,
South Africa


14 – 18 December 2020

​The Capital Hotel, Sandton City,

South Africa


also available for 10 day training courses and 2 to 3 days In-House 

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Diplomacy, Protocol & Etiquette Intelligence Training

Fundamentals of Diplomatic Protocol and Etiquette

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2020 DATES AND VENUES