Pioneers in Global Leadership and Quality Management
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Customer Service Training and Development
Customer service. A Strategic tool that cant be ignored!!!
In this category we provide specialized trainings that are designed to allow participants to acquire a high proficiency in client management and customer support areas. Your passion for excellent Customer Service, Conflict resolution and maintaining a happy clientele is important to the existence of your organization and these skills will deliver the niche that will help you be notches above your competition.
These highly interactive training courses with varying durations are facilitated by industry experts with years of practical experience, who will deliver their skills to the training room with a blend of theory and practice in a professional learning environment, using real case studies, practical applications, and applicable tools.
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Customer Service, Relations and Handling
Client Management Strategies for Retention & Growth
Measuring and Managing Customer Satisfaction: ISO 9001 and Beyond
Customer Profiling Techniques & Procedures
Customer Service for the Public Sector
Customer Focused Management
Achieving Excellence in Customer Service
Building an A Winning Customer Service Culture
Building and implementing a Customer Complaint System: A Tool for Customer Service Improvement
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+27 11 202 5046
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