CUSTOMER SERVICE MANAGEMENT                                             DATE                   VENUE

​​
In Customer Service And Conflict Resolution







Achieving Excellence in Customer Service








Advanced Customer Relations Management






Building an A Winning Customer Service Culture 







Building and implementing a Customer Complaint System: 

Tool for Customer Service Improvement






Client Management Strategies for Retention & Growth 








Customer Focused Management






Customer Profiling Techniques & Procedures 







Customer Service Mindset and Complaint Handling Skills







Measuring and Managing Customer Satisfaction: 

ISO 9001 and Beyond






Performance Metric System for Customer Service






Customer Service for the Public Sector 


         2020 TRAINING PLAN:                            CUSTOMER SERVICE TRAINING AND DEVELOPMENT


20 – 24 January
23 – 27 March
11 – 15 May
20 – 24 July
21 – 25 September
23 – 27 November


17 – 21 February
06 – 10 April 
15 – 19 June
17 – 21 August 
19 – 23 October
07 – 11  December


13 – 17 January
16 – 20 March
25 – 29 May
27 – 31 July
07 – 11 September
16 – 20 November


27 – 31 January
09 – 13 March
18 – 22 May
13 – 17 July
14 – 18 September
09 – 13 November


24 – 28 February
20 – 24 April
08 – 12 June
10 – 14 August
26 – 30 October
14 – 18 December


17 – 21 February
06 – 10 April 
15 – 19 June
17 – 21 August 
19 – 23 October
07 – 11 December


20 – 24 January
23 – 27  March
11 – 15 May
20 – 24 July
21 – 25 September
23 – 27 November


13 – 17 January
16 – 20 March
25 – 29 May
27 – 31 July
07 – 11 September
16 – 20 November


10 – 14 February 
13 – 17 April
22 – 26 June
24 – 28 August
12 – 16 October
14 – 18 December


27 – 31 January
09 – 13 March
18 – 22 May
13 – 17 July
14 – 18 September
09 – 13 November


10 – 14 February 
13 – 17 April
22 – 26 June
24 – 28 August
12 – 16 October
14 – 18 December


27 April – 01 May
06 – 10 July 
28 Sept – 02 Oct
14 – 18 December


SANDTON VENUE

The Capital Hotel, Sandton City, South Africa



UAE VENUE

Sheraton Hotel, Jumeirah, Dubai,
United Arab Emirates



CAPE TOWN VENUE

The Premier Cape Manor Hotel,
Water front, Cape Town, South Africa

 


UK VENUE
The Crowne Plaza Birmingham,

United Kingdom

Pioneers in Global Leadership and Quality Management 

Sandton
Sandton
London
Capetown
Sandton
Sandton


London
Capetown
Sandton
Sandton
London
Sandton


Sandton
London
Sandton
Sandton
Cape Town
Dubai


Sandton
Cape Town
Dubai
Sandton
London
Sandton


Dubai
London
Sandton
Sandton
Sandton
London


London
Sandton
Sandton
Cape Town
Dubai
Sandton


Sandton
Dubai
London
Sandton
Sandton
Sandton


Sandton
London
Capetown
Sandton
Sandton
London


Sandton
London
Sandton
Dubai
London
Sandton


London
Sandton
Dubai
London
Sandton
Sandton


Sandton
Sandton
Cape Town
Dubai
Sandton
London


Cape Town
Dubai
Sandton
London